Terms of service

Terms of Service

These Terms of Service (the "Agreement") constitute a legally binding contract between PitchBuilder Ltd ("the Company") and the individual or business entity purchasing products or engaging services ("the Client").

By completing an online purchase on pitchbuilder.io, paying an invoice, or initiating a project kickoff conversation, you accept these terms in full. If you are acting on behalf of a company or other legal entity, you warrant that you possess full authority to bind that entity.

1. Corporate Identity and Statutory Disclosures

The website pitchbuilder.io and all associated advisory services are operated by PitchBuilder Ltd, a private limited company incorporated and registered in England and Wales under Company Number 13817536.

  • Registered Statutory Office: Exchange Building, 66 Church Street, Hartlepool, England, TS24 7DN.
  • Principal Operations Address: K+C CoWorks, Chelsea Old Town Hall, London, SW3 5EE.
  • Taxation Status: The Company is fully registered for Value Added Tax (VAT) within the United Kingdom.

2. Classification of Offerings and Scope

The provisions of this Agreement govern all commercial transactions, delivery metrics, and assets provided by the Company, spanning across:

  • Pitch Deck Reviews
  • Presentation Consulting
  • Pitch Deck Creation
  • Content Writing
  • Graphic Design
  • Advisory & Consulting
  • Market Research
  • Pitch Deck Templates and digital download assets
  • Any other customised products, digital assets, strategic frameworks, or advisory services provided by the Company from time to time.

3. Financial Terms, Invoicing, and Payment Protocols

3.1 Online Transactions and Billing Descriptors

All online checkouts and upfront service purchases require 100% payment via the Company’s authorised secure third-party payment gateways (including Shopify Payments, Stripe, and PayPal). The Client explicitly agrees that a valid order confirmation matching a billing descriptor variation of "PitchBuilder" on their card statement acts as an absolute bar to initiating unauthorised billing descriptor disputes.

3.2 Milestone-Based Service Invoicing

Custom consulting and creation packages are billed under a strict two-part milestone structure:

  1. 50% Initial Mobilisation Fee: A non-refundable deposit due immediately to secure project capacity and initiate client discovery.
  2. 50% Final Settlement Balance: Due and payable immediately upon draft completion, and strictly prior to the transmission of final, editable native source files or final assets.

3.3 Statutory Interest and Debt Recovery

Any invoice remaining unpaid beyond its specified due date shall accrue interest and late payment fees at the maximum rates permitted under the UK Late Payment of Commercial Debts (Interest) Act 1998.

4. Service Performance, Material Modifications, and Abandonment

4.1 The Iterative Review Process

Project scopes are shaped dynamically through client discovery sessions, data inputs, and strategic consulting conversations. Deliverables are executed based on these collaborative inputs. The service includes an iterative review loop following the delivery of initial drafts, allowing the Client to provide focused feedback to refine the narrative and assets. Material pivots in core business strategy or requests for entirely new content outside the agreed direction will be treated as separate consulting engagements.

4.2 The 28-Day Client Inactivity Procedure

To prevent operational drag, the Client must maintain active project communication. If a client fails to provide required inputs, operational data, or draft feedback for fourteen (14) continuous calendar days, the Company will issue a reminder via email. If the Client fails to respond and deliver the requested inputs within an additional fourteen (14) calendar days from that notice (totalling twenty-eight (28) days of continuous inactivity):

  1. The project shall be legally classified as Deemed Approved and Fully Completed.
  2. The final 50% settlement balance invoice shall be generated immediately, constituting a mature, binding liquidated debt due and payable by the Client.
  3. The Company’s active performance and delivery obligations under that project scope terminate permanently with immediate effect.

5. Intellectual Property Rights and Licensing

5.1 Digital Template End-User License

The purchase of a digital product grants the Client a limited, non-exclusive, non-transferable, perpetual license for one (1) individual user within a single business entity. Sub-licensing, reselling, public distribution, or utilising the templates to execute commercial services for external third-party clients is strictly prohibited and constitutes actionable copyright infringement.

5.2 Assignment of Bespoke Deliverables

Subject to the final 50% settlement balance being paid to the Company in full, the Company hereby transfers and assigns to the Client all custom copyright, trademark rights, and unique text inherent in the final bespoke deliverables created specifically for them (including their proprietary financial figures, unique narrative copy, and brand assets).

5.3 Retention of Foundational Frameworks

The Company explicitly retains absolute and exclusive ownership and title over all underlying consulting methodologies, general spreadsheet formulas, strategic frameworks, and reusable slide layout concepts utilised during performance (collectively, the "Background IP"). The Client is granted a perpetual, royalty-free, worldwide, non-exclusive license to use these embedded layout frameworks solely as part of their finished deliverables. The Company remains fully free to use identical structural concepts and frameworks for other clients.

5.4 Marketing and Portfolio Rights

Absent an explicit, mutually executed Non-Disclosure Agreement (NDA) modifying this clause prior to project kickoff, the Company retains a perpetual, royalty-free right to display redacted, anonymised, or structurally modified layout variations of the final deliverables within its professional portfolios, case studies, and corporate marketing materials.

6. Indemnification, Limitation of Liability, and Third-Party Disclaimers

6.1 Advisory Scope Disclaimer

The Company operates as a fundraising strategy and investment readiness consultancy. While the Company constructs, refines, and structures financial forecasts, narrative models, and strategic market research as part of its deliverables, the Client retains sole and ultimate accountability for the truthfulness, accuracy, and operational viability of all core business claims, commercial metrics, and underlying data integrated into the final assets. The Company does not provide licensed investment advice, regulated financial promotions, legal counsel, or statutory accounting audits.

6.2 Restriction of Third-Party Reliance

All deliverables are constructed solely for the internal business use of the contracting Client. No duty of care, liability, or contractual privity is extended to any third party (including venture capital firms, angel investors, or financial institutions). The Company accepts zero liability for losses incurred by third parties relying upon materials produced under this Agreement.

6.3 Client Indemnification

The Client agrees to fully defend and indemnify the Company and its directors from and against any third-party claims, civil liabilities, financial losses, regulatory penalties, or legal costs arising directly or indirectly out of any inaccurate, non-compliant, or misleading corporate data or claims provided by the Client for integration into the deliverables.

6.4 Financial Cap on Liability

To the maximum extent permitted under the laws of England and Wales, the total aggregate financial liability of the Company for any breach of contract, negligence, or statutory duty under this Agreement shall be strictly capped at an amount equal to the exact total sum actually paid by the Client to the Company for the specific transaction giving rise to the claim.

6.5 Contractual Limitation of Action

Any formal legal claim or proceeding arising out of or in connection with this Agreement must be formally commenced within twelve (12) months from the date of final deliverable transmission or the activation of a Deemed Sign-Off, after which period all rights to bring action are permanently waived and barred.

7. Entire Agreement and Right to Amend

This Agreement constitutes the entire understanding between the parties and completely replaces all previous versions of the Terms of Service, contracts, or tentative proposals. The Company reserves the right to modify, update, or amend these Terms at any time without prior notice to reflect operational, legal, or regulatory changes. The version of the Terms published on the Site at the time of a transaction or invoice issuance shall govern that specific engagement.

8. Governing Law and Exclusive Jurisdiction

This Agreement, and any non-contractual obligations arising out of or in connection with it, shall be governed by and construed exclusively in accordance with the laws of England and Wales.

Both parties irrevocably agree that the courts of England and Wales shall possess exclusive jurisdiction to settle any dispute or claim arising under this contract. All formal service of legal proceedings must be executed strictly to the Company's registered statutory office address on file with Companies House.